PRIVACY POLICY & SUBJECT ACCESS REQUESTS

Nu-Flame (“we”, “us” or “our”) is committed to protecting and respecting your privacy and personal data.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It explains what information we collect, how we use it, who we may share it with and your rights in relation to your personal data.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

Registered Company Name: Nu-Flame Ltd
Registered Number: 02613615
Trading Office: Unit 3, Kimpton Trade & Business Centre, Minden Road, Sutton, Surrey, SM3 9PF

Privacy Contact: General Manager

Email: sales@nu-flame.co.uk


Information We May Collect From You

We may collect and process the following information about you:

  • Information you provide when contacting us through our website.
  • Information you provide when requesting a quotation, product information or technical assistance.
  • Information you provide when purchasing our products.
  • Information provided when making a warranty claim or product enquiry.
  • Information you provide when you contact us by telephone, email or other means.
  • Information relating to customer, dealer, distributor and supplier relationships.
  • Information provided when completing forms, surveys or other communications with us.
  • Information obtained from third parties where this is lawful and necessary for our business activities.
  • Details of your visits to our website, including traffic data and website usage information where applicable.

IP Addresses and Cookies

We may collect information about your computer or device, including your IP address, operating system and browser type.

We may use cookies and similar technologies to help us operate and improve our website, understand how visitors use our website and remember certain preferences.

Cookies may allow us to:

  • Understand how visitors use our website.
  • Improve website performance and functionality.
  • Remember preferences where applicable.
  • Recognise returning visitors where appropriate.

Where required, we will obtain your consent before using non-essential cookies.

You can control or restrict cookies through your browser settings and, where applicable, our website cookie controls. Some website functionality may not operate correctly if certain cookies are disabled.


Where We Store and Process Your Personal Data

Information provided to us through our website, email or other communications may be stored on our own systems or on secure systems operated by third-party service providers acting on our behalf.

Where personal data is transferred outside the UK, Nu-Flame will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Unfortunately, the transmission of information over the internet cannot be guaranteed to be completely secure. Any transmission of information is therefore undertaken at your own risk.


Uses Made of the Information

We may use information held about you to:

  • Respond to your enquiries and requests.
  • Provide quotations and product information.
  • Process and fulfil orders.
  • Arrange deliveries.
  • Process invoices and payments.
  • Provide customer, technical and warranty support.
  • Manage customer, dealer, distributor and supplier relationships.
  • Maintain appropriate business records.
  • Improve our products, services and website.
  • Notify you about changes to our website, products or services.
  • Meet our legal, accounting, regulatory and contractual obligations.
  • Protect our business, systems and customers against fraud or misuse.
  • Send information about our products and services where permitted by law.

We will only process your personal data where we have a lawful basis to do so. This may include where processing is necessary to fulfil a contract, comply with a legal obligation, pursue our legitimate business interests or where you have provided consent.

Where we rely on consent, you may withdraw that consent at any time.


Marketing

Where permitted by law, Nu-Flame may contact customers and business contacts about relevant products, services, product developments and company information.

We will comply with applicable marketing and electronic communications laws when sending marketing communications.

Where consent is required, we will obtain your consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe facility provided in our communications.


Disclosure of Your Information

We may share personal information with trusted third parties where necessary to operate our business or provide products and services.

This may include:

  • Delivery and courier companies.
  • IT, software and website service providers.
  • Payment providers.
  • Accountants and professional advisers.
  • Insurance providers.
  • Technical or other service providers.
  • Government bodies, regulators or law enforcement agencies where legally required.

We may also disclose personal information:

  • If Nu-Flame sells or transfers all or part of its business or assets.
  • If Nu-Flame is acquired by another company.
  • Where disclosure is necessary to comply with a legal obligation.
  • To enforce our terms, agreements or legal rights.
  • To protect the rights, property or safety of Nu-Flame, our customers or others.
  • Where otherwise permitted or required by law.

We will only share personal data where there is a lawful basis for doing so and will take reasonable steps to ensure that information is handled securely.


How Long We Keep Your Information

Nu-Flame will not retain personal data for longer than is reasonably necessary.

As a general guide:

  • Customer and dealer records: duration of the business relationship and, where reasonably required, 7 years thereafter.
  • Orders, invoices and financial records: generally, 7 years from the end of the relevant financial year.
  • Warranty and product records: duration of the relevant warranty or product relationship and, where reasonably required, 7 years thereafter.
  • Website enquiries: normally 12 months after the enquiry has been closed.
  • Marketing information: until you opt out or the information is no longer required for the relevant purpose.

Information may be retained for longer where required for legal, contractual, regulatory or legitimate business purposes. When personal data is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.


Your Rights

Under applicable data protection legislation, you may have the right to:

  • Request access to personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to certain processing, including direct marketing.
  • Request the transfer of certain personal data to another organisation where applicable.
  • Withdraw consent where we rely on consent to process your personal data.

These rights are subject to certain legal conditions and exemptions.


Subject Access Requests

You have the right to request access to the personal data Nu-Flame holds about you.

If you wish to make a Subject Access Request (SAR), please contact us using the details below.

We may need to verify your identity before providing personal information.

Nu-Flame will deal with valid requests within the timeframe required by applicable data protection legislation.

If you believe that information we hold about you is inaccurate, you may also ask us to correct it.


Third Party Websites

Our website may contain links to websites operated by third parties, including suppliers, dealers, distributors or other organisations.

These websites operate independently of Nu-Flame and may have their own privacy policies. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend that you review the privacy policy of any third-party website before submitting personal information.


Changes to Our Privacy Policy

Any changes we make to this Privacy Policy will be published on this page. We recommend that you review this Privacy Policy periodically to ensure that you are aware of any changes.

Last Updated: 25 August 2026


Contact:

Questions, comments and requests regarding this Privacy Policy or your personal data should be addressed to:

Registered Company Name: Nu-Flame Ltd
Trading Office: Unit 3, Kimpton Trade & Business Centre, Minden Road, Sutton, Surrey, SM3 9PF

Privacy Contact: General Manager

Email: sales@nu-flame.co.uk
Telephone: 0208 254 6802


If you are unhappy with how Nu-Flame has handled your personal data, please contact us in the first instance so that we can investigate your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection, if you are concerned about how we have handled your personal data.


Further information about making a complaint can be found on the ICO website.